Terms and Conditions
Article 1. Purpose
These terms and conditions of sale are intended to define the contractual relationship between the buyer and the conditions applicable to any purchase made through the website https://carastock.com.
The purchase of a product through this website implies the buyer’s full and unconditional acceptance of these terms and conditions of sale, which the buyer acknowledges having read before placing an order.
Before any transaction, the buyer declares, on the one hand, that the purchase of products on the website https://carastock.com is not directly related to any professional activity and is limited to strictly personal use, and on the other hand, that they have full legal capacity to commit themselves under these general terms and conditions of sale.
The company reserves the right to modify these terms and conditions of sale at any time, in order to comply with any new regulations or to improve the use of its website. Therefore, the applicable terms and conditions will be those in force on the date the buyer places the order.
Article 2. Products
The products offered are those displayed on the company’s website https://carastock.com, and they are of PRC origin, made in PRC.
Subject to available stock, the company reserves the right to modify its product range at any time. Each product is presented on the website with a description listing its main technical characteristics, such as capacity, use, composition, and other relevant details.
The photographs are as accurate as possible but are not contractually binding on the seller. The sale of products presented on https://carastock.com is intended for all buyers residing in countries that fully authorize the importation of these products into their territory.
Article 3. Prices
The prices listed on the product pages of the online catalogue are displayed in Canadian Dollars ($ CAD), including all applicable taxes, taking into account the VAT applicable on the day of the order.
Any change in the VAT rate may be reflected in the price of the products. The company reserves the right to modify its prices at any time. However, the price shown in the catalogue on the day of the order will be the only price applicable to the buyer.
The prices indicated do not include delivery fees, which are charged in addition to the price of the products purchased, depending on the total amount of the order.
Article 4. Order and Payment Terms
Before placing any order, the buyer must create an account on the website https://carastock.com. The account creation section is accessible directly from the side menu bar.
Each time the buyer visits the site, if they wish to place an order or consult their account, including order status or profile information, they must log in using their account details.
The company offers the buyer the possibility to order and pay for products in several steps, with two payment options available:
Secure payment by PayPal or credit card via PayPal
The buyer selects the products they wish to order in the shopping cart, modifies them if necessary, including quantities or references, checks the delivery address or enters a new one.
The shipping fees are then calculated and shown to the buyer, along with the name of the carrier. The buyer then selects their preferred payment method: “Payment by PayPal”.
The next step allows the buyer to check all the information, read and accept these general terms and conditions of sale by ticking the corresponding box, then confirm the order by clicking the “Confirm my order” button.
Finally, the buyer is redirected to the secure PayPal interface in order to safely enter their PayPal account details or personal credit card information.
If the payment is accepted, the order is registered and the contract is definitively formed. Payment by PayPal account or credit card is irrevocable.
In the event of fraudulent use of the credit card, the buyer may request the cancellation of the card payment, and the amounts paid will then be credited back or refunded.
The liability of the credit card holder shall not be engaged if the disputed payment is proven to have been made fraudulently, remotely, and without physical use of the card.
To obtain a refund of the fraudulent debit and any bank fees caused by the transaction, the cardholder must dispute the debit in writing with their bank within 70 days of the transaction, or within 120 days if the contract with their bank provides for this.
The amounts debited will be refunded by the bank within a maximum period of one month after receipt of the written dispute submitted by the cardholder. No refund fees may be charged to the cardholder.
Payment by bank transfer
The buyer selects the products they wish to order in the shopping cart, modifies them if necessary, including quantities or references, checks the delivery address or enters a new one.
The shipping fees are then calculated and shown to the buyer, along with the name of the carrier. The buyer then selects their preferred payment method: “Payment by bank transfer”.
The final step allows the buyer to check all the information, read and accept these general terms and conditions of sale by ticking the corresponding box, then confirm the order by clicking the “Confirm my order” button.
This final click forms the definitive conclusion of the contract. Once validated, the buyer receives an order form confirming the registration of the order.
In order to finalize payment and trigger the processing of the order, the buyer must contact their bank to make the transfer corresponding to the order amount to the company’s bank account, the details of which are provided to the buyer.
Upon receipt of the transfer, the order will be processed and the buyer will be informed by email. The company will ship the products no earlier than two business days after receiving the transfer corresponding to the order, subject to available funds.
Confirmation of an order implies acceptance of these terms and conditions of sale, acknowledgment of having full knowledge of them, and waiver of the buyer’s own purchase conditions.
All data provided and the recorded confirmation shall constitute proof of the transaction. If the buyer has provided an email address on the order form, the company will send confirmation of the order registration by email.
If the buyer wishes to contact the company, they may do so by email at: Contact@carastock.com.
Article 5. Retention of Ownership
The company reserves the right to close the store at any time.
Article 6. Withdrawal
In accordance with Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of the order to exercise their right of withdrawal and return the product to the seller for exchange or refund without penalty, except for return shipping costs.
Refund in case of delivery delay
Delivery times may be affected by external factors or force majeure. A delivery delay that does not exceed 30 days does not entitle the buyer to a refund.
Once this period has been exceeded, the buyer may submit a refund request.
Sale or promotional items
Only regular-priced items may be refunded. Unfortunately, sale or promotional items are not refundable, but they may still be exchanged.
Article 7. Delivery
Deliveries are made to the address indicated on the order form, which must be within the agreed geographical area.
Deliveries are made through a tracked delivery service within 8 to 15 days, without signature upon delivery.
Delivery times are given for information purposes only. If delivery exceeds thirty days from the order date, the sales contract may be cancelled and the buyer refunded.
The company may provide the buyer with the tracking number of the parcel by email.
The buyer is delivered to their home by the postal carrier. If the buyer is absent, they will receive a delivery notice from the postal carrier, allowing them to collect the products ordered from the nearest post office within the period indicated by the postal services.
The risks related to transport are borne by the buyer from the moment the items leave the company’s premises.
The buyer is required to check, in the presence of the postal employee or delivery person, the condition of the packaging and the contents of the goods upon delivery.
In the event of damage during transport, any complaint must be submitted to the carrier within three days of delivery.
Article 8. Warranty
All products supplied by the company benefit from the legal warranty provided by Articles 1641 and following of the Civil Code.
In the event of non-compliance of a product sold, it may be returned to the company, which will take it back, exchange it, or refund it.
All claims, exchange requests, or refund requests must be made by email to the following address: Contact@carastock.com within fourteen days after delivery.
Article 9. Liability
In the distance-selling process, the company is only bound by an obligation of means.
Its liability cannot be held for any damage resulting from the use of the Internet network, such as data loss, intrusion, viruses, service interruption, or other involuntary problems.
Article 10. Intellectual Property
All elements of the website https://carastock.com are and remain the exclusive intellectual property of the company.
No one is authorized to reproduce, exploit, or use, in any way whatsoever, even partially, any elements of the website, whether in the form of photos, logos, visuals, or text.
Article 11. Personal Data
The company undertakes to preserve the confidentiality of the information provided by the buyer, which they may be required to transmit for the use of certain services.
Any information concerning the buyer is subject to the provisions of Law No. 78-17 of January 6, 1978.
As such, the internet user has the right to access, modify, and delete information concerning them. They may make such a request at any time by email at: Contact@carastock.com.
Article 12. Reviews
Customers receive an email three days after delivery asking them to leave a review on the website. In return, the company grants them a discount coupon, regardless of the rating given.
Reviews may also be imported from other partner websites.
Article 13. Dispute Resolution
These distance-selling terms and conditions are governed by Canadian law.
For all disputes or litigation, the competent court shall be the court of Montreal.
Article 14. Contractual Limitations on Technical Data
The website uses JavaScript technology.
The website cannot be held responsible for material damage related to the use of the site.
Furthermore, the user of the website agrees to access the site using recent equipment, free of viruses, and with an up-to-date, latest-generation browser.
Article 15. Intellectual Property and Counterfeiting
CARASTOCK® owns the intellectual property rights or holds the rights of use for all elements accessible on the site, including texts, images, graphics, logos, icons, sounds, and software.
Any reproduction, representation, modification, publication, or adaptation of all or part of the elements of the site, regardless of the means or process used, is prohibited without prior written authorization from CARASTOCK®.
Any unauthorized use of the site or any of the elements it contains will be considered an infringement and prosecuted in accordance with Articles L.335-2 and following of the Intellectual Property Code.
Article 16. Limitation of Liability
CARASTOCK® cannot be held responsible for direct or indirect damage caused to the user’s equipment when accessing the website https://carastock.com, resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.
CARASTOCK® also cannot be held responsible for indirect damages, such as loss of market or loss of opportunity, resulting from the use of the carastock.com website.
Interactive spaces, including the possibility of asking questions in the contact area, are available to users.
CARASTOCK® reserves the right to delete, without prior notice, any content posted in this area that violates applicable French legislation, particularly provisions relating to data protection.
Where applicable, CARASTOCK® also reserves the right to hold the user civilly and/or criminally liable, particularly in the case of racist, offensive, defamatory, or pornographic messages, regardless of the medium used, whether text, photograph, or otherwise.
Article 17. Personal Data Management
In France, personal data is protected in particular by Law No. 78-87 of January 6, 1978, Law No. 2004-801 of August 6, 2004, Article L.226-13 of the Penal Code, and the European Directive of October 24, 1995.
When using the website carastock.com, the following may be collected: the URL of the links through which the user accessed the website carastock.com, the user’s internet service provider, and the user’s Internet Protocol address, also known as IP address.
In any case, CARASTOCK® only collects personal information relating to the user for the needs of certain services offered by the website carastock.com.
The user provides this information knowingly, particularly when they enter it themselves. The user of the website carastock.com is then informed whether or not providing this information is mandatory.
In accordance with Articles 38 and following of Law 78-17 of January 6, 1978 relating to information technology, files, and freedoms, every user has the right to access, rectify, and object to personal data concerning them.
They may exercise this right by submitting a written and signed request, accompanied by a copy of an identity document bearing the signature of the document holder, specifying the address to which the response should be sent.
No personal information of the user of the website carastock.com is published without the user’s knowledge, exchanged, transferred, assigned, or sold on any medium to third parties.
Only in the event of the acquisition of CARASTOCK® and its rights would such information be transmitted to the potential purchaser, who would in turn be bound by the same obligation to preserve and modify the data concerning the user of the carastock.com website.
Databases are protected by the provisions of the Law of July 1, 1998, transposing Directive 96/9 of March 11, 1996 on the legal protection of databases.
Article 18. Hyperlinks and Cookies
The website carastock.com contains a number of hyperlinks to other websites, set up with the authorization of CARASTOCK®.
However, CARASTOCK® is not able to verify the content of the websites visited through these links and therefore assumes no responsibility in this regard.
Browsing the CARASTOCK® website may cause cookies to be installed on the user’s computer.
A cookie is a small file that does not allow the user to be identified, but records information relating to the browsing activity of a computer on a website.
The data obtained in this way is intended to facilitate future browsing on the site and also to allow various traffic measurement tools.
Refusing the installation of a cookie may make it impossible to access certain services.
The user may, however, configure their computer as follows to refuse the installation of cookies:
Internet Explorer
Go to the Tools tab, represented by a gear icon at the top right, then Internet Options. Click Privacy and choose Block all cookies. Confirm by clicking OK.
Firefox
At the top of the browser window, click the Firefox button, then go to the Options tab. Click the Privacy tab. Set the History settings to: Use custom settings for history. Then uncheck the relevant box to disable cookies.
Safari
Click the menu icon at the top right of the browser, represented by a gear. Select Settings. Click Show advanced settings. In the Privacy section, click Content settings. In the Cookies section, you can block cookies.
Chrome
Click the menu icon at the top right of the browser, represented by three horizontal lines. Select Settings. Click Show advanced settings. In the Privacy section, click Preferences. In the Privacy tab, you can block cookies.
The website https://carastock.com is the property of CARASTOCK.